At Greenoyard, we enable our customers to cancel an order once placed. The user can easily cancel the order from the “My orders” section. However, cancellation or amendment to the order can only be done upto 30 minutes of placing the order.
In case the order has been cancelled before 30 minutes of placing the order, refund will be processed by our team within 24-48 working hours.
Cancellation fee of Rs. 40 will be applied in the following cases: –
- Customer has furnished an incomplete or incorrect address.
- Customer refuses to pay full amount at the time of delivery.
No cancellation/ refund is available if the customer has consumed full/partial contents of the package.
RETURN AND REPLACEMENT POLICY
- We always strive to deliver the best quality products to you. However, in case you are not satisfied with the product delivered, you are entitled to return the product at the time of delivery.
- We will initiate the return and refund process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
- Our quality team will inspect the case and initiate the return at the earliest.
- In case you receive a wrong product, you have the right to reject the delivery and claim a full refund of the order placed.
- In case of return of product, delivery fee will be deducted while processing the refund.
- We are not replacing the products due to the current covid scenario.
If you have ordered multiple items, you can initiate return of an individual item.
- For payment by credit card, debit card or net banking,the refund will be processed to the same account from which the payment was made, within 24-48 hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
- COD refunds will only be made in the wallet of the customer.
- In case of cancellation before 30 minutes of placing the order, we process the refund within 24-48 business hours after receiving the cancellation request.
- Discount vouchers are intended for one-time use only and shall be treated as used even if you cancel/return the order.
Greenoyard reserves the right to cancel any order if it suspects any fraudulent transaction or breaches in the terms and conditions of using the website.
Greenoyard has the right to amend its Cancellation, return and refund Policy at any time in which case it will post its new policy on the website with suitable notifications to the users.